CANCELLATIONS & RETURNS

CANCELLATIONS:

All orders once placed are finalized and items included in the order cannot be edited or changed. Order cancellation requests will be considered, but are not guaranteed.

All orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.

RETURNS:

If you have concerns about your order or if our products aren’t right for you, let us know within the first 14 days upon receipt of your order. We will first try to help you troubleshoot your order. If after troubleshooting the product is still not to your satisfaction, we will provide return instructions. When the product is returned, a refund will be issued to the original payment method, minus the original shipping cost and 20% return fee.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from www.dela-antoinettes.com orders.

In the case of delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

REFUSED OR RETURNED PACKAGES:

In case of refused or returned packages, the shipping and handling fees will be charged to the payment form selected during checkout, and will be subtracted from any refund. Also, a reshipment fee of $3.99 will be charged in case of a reshipment.

INCORRECT SHIPPING INFORMATION:

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The reshipment fee for all orders will be $3.99. Dela Antoinette’s is not responsible for any lost or stolen packages shipped.